Clinic Policies

Masking is still required in Regency Park Family Practice. Thank you in advance for your cooperation.

Our walk-in clinic is now available by pre-scheduled appointment only. This is a change resulting from the pandemic. We will continue offering this option to our community. Please call 902-407-6100 to book an appointment.

Please note, should you not attend a scheduled appointment with a Duty doctor and do not provide 24 hours notice of cancellation, you may be charged for the visit and/or may not be permitted to schedule appointments with our Duty doctor in the future.

There are currently no closures affecting our clinic.

If you have a medical concern after-hours, please call 811 to speak with a registered nurse. If you have a medical emergency, please call 911 or proceed to your nearest emergency department.

Dear Patients,

It is with regret that I am writing to inform you that I will be leaving Regency Park Family Practice effective April 9, 2023.
I am aware that for many this will come with some level of shock and stress. Please know that I have not made this decision lightly. I will be available for appointments until my departure. Efforts are being made by the clinic to recruit a new Family Physician to take my place.
Regency Park Family Practice has excellent duty clinic staff, and also offers specialized Well Baby clinics for patients without family doctors. In addition, there are Well Women’s clinics and Prenatal care that provides access to our entire community. I would encourage patients to use these services. This keeps your chart central and consistent until my position is filled or you have found care with another provider. We will notify patients by way of posted notice, message on our answering machine and on our website when my position has been filled.
Please also remember you can call 811 to both, add your name to the wait list for a family medical provider and also at any time to speak with a registered nurse regarding urgent health concerns.
It has been my privilege to provide your care and I do regret any inconvenience that my leaving should cause.
Stay Healthy! Stay Safe!
Sincerely yours,

Dr. Orane Richards MD

Appointments & Visit Information

  • Appointments are required for prescription renewals
  • Depending on patient care needs, wait times will vary
  • Our hours may vary depending on Doctor availability
  • Appointments are now available for our Duty doctor instead of Walk-in

While our Doctors strive to meet their appointment times, we do recognize that this is not always possible. Wait times can vary. This is due to the nature of medical need that can arise at any given moment, requiring more comprehensive care. Our team is committed to always do their best to serve the best interests of all patients and we do appreciate your understanding when such circumstances arise.

The doctor’s schedule can change on short notice such that our operation hours may be affected. You are welcome to check our website to confirm operating hours which will include any snow closures.

Cancellation Policies

Duty Clinic

Should you not attend a scheduled appointment with a Duty doctor and do not provide 24 hours notice of cancellation, you may be charged for the visit and/or may not be permitted to schedule appointments with our Duty doctor in the future. This policy is in place due to the need of so many Nova Scotians not having a primary care provider. Every available appointment is important to those who need one and we do not want to see these go unused by those in need.

Primary Care / Specialty Services

To ensure accessibility to all patients and to shorten wait times for appointments, our clinic policy is to send a letter with invoice to the patients who do not arrive nor call to cancel an appointment at least one day prior to the scheduled appointment time. This policy applies to all appointments at the clinic- with Physicians, specialists or Family Practice Nurses.

Fees charged for missed visits, will be based on the appointment type you were booked for, under Doctor’s Nova Scotia’s guidelines for unpaid service fees. Please know that multiple missed visits without prior cancellation (24 hours notice for Family Practice, 48 hours notice for counselling and specialty appointments), could also result in your being discharged as a patient at our clinic.

Booking / Health Cards / Insurance

Where possible, please inform our medical office assistant of the reason for your visit to assist with scheduling. Often, time restricts the amount of medical issues that can be addressed during a visit. If you have multiple medical concerns, another appointment may be needed. If more than one family member is attending, an additional appointment time will be required.

Please remember that you may billed for any missed appointments with less than 24 hours notice. (48 hrs for counselling and specialty appointments)

Always bring your valid, current provincial health card. You may be asked to present your health card at each office visit and staff will often double check your current address, phone number etc.

Fees may apply for services not covered by MSI or if a current health card is not presented. If you do have valid coverage with MSI which we are unable to confirm at the time of your visit, you may choose to pay for your visit and seek reimbursement directly from MSI. Unfortunately, we are not able to accept Quebec health cards.